Before you get life insurance, talk through these 6 questions with your financial adviser.

 You’ll have a clear picture of what you’re buying after asking these following questions:


1. What types of cover do I need?

Deciding what you need to be covered for is important. You can start by asking yourself (and your adviser, of course): Can I do without any of these types of insurance?

Life cover

Pays a lump sum in the event of death or terminal illness – to cover living expenses for your dependants, pay off debts, funeral costs and fund palliative care if terminally ill so that your family remain looked after financially.

Total and permanent disability (TPD) cover

Pays a lump sum should you become permanently disabled and unable to work – to cover out-of-pocket and ongoing medical expenses, home modifications and to take care of dependants if needed.

Trauma cover

Pays a lump sum on the occurrence of certain types of serious illness or injuries (for example a heart attack or certain cancers) – to cover an extended break for you (and potentially your spouse) from work as you recover, as well as out-of-pocket medical expenses. This way, you and your loved ones can focus on recovery, not bills.

Income protection

Pays a monthly benefit to replace part of your income if you are temporarily disabled and unable to work – to cover everyday living expenses and maintain your lifestyle, while you focus on getting back to work. If this cover meets your needs, you will need to determine how long you wait for your first payment (this is called the waiting period) and for how long you are paid (generally called the benefit period).

2. How much cover do I need?

When it comes to life insurance, everyone’s needs are different.

Working out how much cover you’ll require is as easy as sitting down with your financial adviser and determining a figure that’s not too little, and not too much.

This personalised and in-depth assessment will be based on your personal circumstances including: your total debt position, assets including superannuation and property, plus your family circumstances like education and childcare needs.

3. What should I look for (and look out for) in a policy?

Buying life insurance isn’t difficult, but it does require some thought.

So don’t ever feel pressured to make a quick decision. Take the time to consider your choice, and always make sure you:

  • work closely with your financial adviser to understand your personal needs, objectives and financial situation then look to identify the cover, and all associated options, that suits you best
  • are aware of the injuries or illnesses covered by each type of insurance
  • understand how your medical history/occupation/pastimes will influence your cover
  • understand the level and type of cover included – and how it will pay out in the event of a claim
  • are aware of the ongoing cost of the cover. You could ask your adviser to provide you with a future forecast of likely premiums. Ask for this so you can plan for how you will pay for your insurance in the years to come
  • beware of shortcuts – not having to provide your health history to get covered can mean that the insurance product may have more exclusions and become more expensive in the long run
  • understand your medical history, so you can disclose everything you need to your financial adviser. That way you’ll make sure to get the cover that’s right for you
  • read the relevant Product Disclosure Statement.

4. What’s the best way to pay – stepped or level premiums?

Insurance premiums will generally increase over time – simply because health risks increase with age.

That’s why most insurers offer two common ways of paying for, and managing, the costs of your cover over time:

• Stepped premiums: when the cost of your cover is recalculated each year based on your age at your policy anniversary. Generally this means your premium will increase each year as you get older.

• Level premiums: when your premium is ‘averaged out’ over a number of years to help prevent large increases over time. This means your cover will generally be more expensive than stepped premiums when you are younger, but will be lower in later years.

Note that regardless of which premium option you select, premiums are generally not guaranteed and increases can occur.

5. How long do I need to be protected for?

We don’t know what the future will bring. That’s why it helps to plan ahead.

You should begin the insurance relationship with an expectation that your cover needs to be continually adapted to suit your needs. The rule of thumb is that your need for financial protection usually decreases over time. For example, if you pay off your mortgage, reduce your debts, or no longer have dependants to look after financially, you may want to review your cover.

You should keep your policy as long as you require financial protection for your needs. If you no longer have debt, or have enough financial resources to maintain your livelihood should something happen to you, then you may no longer need as much cover.

Lower cover usually means lower premiums, so it’s definitely worth reviewing your policy every 12-18 months.

6. What defines a trustworthy insurer?

Before making your final choice, be sure to consider:
  • the reputation and longevity of the insurer
  • if the questions the insurer will ask you about your health and medical history are in plain language, so that it’s easier for you to complete the application with confidence. This is important because you won’t always know the medical term for a condition you might have had (e.g. you might know you had a case of tennis elbow in the past, but you may not know that it’s medically referred to as ‘epicondylitis’)
  • the proportion of claims that an insurer pays and how long they take to make claims decisions
  • the extra services and support provided at time of claim (including sensitivity to mental health challenges arising from claims, added services for rehabilitation, tele-claims availability, help in filling out the forms)
  • the insurer’s claims handling process (including time to payment, any immediate release of funds)
  • any information on the insurer’s fair and transparent claims decision making process
  • the breadth and adaptability of the insurer’s product suite.

Your financial adviser can work through all this with you to make sure you have perfect clarity on your policy before you purchase.

This information is prepared by Zurich Australia Limited (Zurich, OnePath) ABN 92 000 010 195, AFSL 232510. It is current as at December 2020 but may be subject to change. Updated information will be available by contacting Customer Service on 133 667.

The information on this page is an overview only. If there is any inconsistency between the information recorded on this page and your policy, the information in the policy will prevail to the extent of the inconsistency.

The information provided is of a general nature and does not take into account your personal needs and financial circumstances. You should consider the appropriateness of the information, having regard to your objectives, financial situation and needs. As such you should speak to your financial adviser before making any decision based on this information.

We recommend that you read the relevant Product Disclosure Statement available at or by calling 133 667 before deciding whether to acquire, or to continue to hold the product.


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